Thank you for visiting and shopping at www.alliaexpress.com. Following are the terms and conditions that constitute our Shipping Policy.
How do you ship worldwide?
Packages from our Suppliers will be Shipped by UPS, ePacket,DHL,FEDEX, EMS – depending on the weight and size of the product and the destination country
Do you ship worldwide?
Yes. We provide free shipping to over 190 countries including Islands around the world.
How long does Shipping take?
Shipping time varies by location, it between 10 – 30 Business days or less depending on the destination country. Please this does not include 2-5 days processing time
|Location||Estimated delivery time|
|USA, Canada||10-20 business days|
|Europe||10-20 business days|
|Australia / New Zealand||10-30 business days|
|Mexico, Central & North America, Africa, Asia||10-30 business days|
Shipping charges for your order will be calculated and displayed at checkout, but most countries are free.
What about customs?
Kindly note that all packages are shipped from our suppliers. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method.
Therefore we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country
Do you provide tracking information?
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). If you haven’t received tracking info within 7 days, please contact us
My tracking says (no information available at the momewnt)
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Contact – firstname.lastname@example.org