What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.
Where do you ship?
We provide free shipping to over 190 countries including Islands around the world
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 2 to 5 business days to process it for shipping.
What payment methods do you accept?
You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding ?conversation rate of the currency you choose.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
Do you have physical stores?
We currently don’t have any physical stores under our brand name? Alliaexpress..?However, we do have several Suppliers all over the world..